Frequently Asked Questions

You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount, including shipping costs. Only the return costs from your home to the online store are at your own expense. These costs are approximately €7.25 per package; consult your carrier’s website for the exact rates.

If you exercise your right of withdrawal, the product must be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging.

To exercise this right, please contact us at info@zwemreus.nl . We will then refund the order amount due within 14 days of registering your return, provided the product has already been received in good order. If the product is damaged or the packaging is damaged more than necessary to try it out, we may charge you for the reduction in value of the product. Therefore, please handle the product with care and ensure it is properly packaged when returning it.

At Zwemreus, we strive to make the returns process as transparent as possible. It’s important to us that you understand that returning products is not free of charge.

Return Shipping Costs:

Shipping costs: You will be responsible for paying for the costs of returning an item.

Refund: Once we receive and inspect the returned product, we will refund the purchase price. The refund will be processed through the original payment method.

For more information or help with returns, you can always contact our customer service at info@zwemreus.nl

If you wish to cancel your order, you can contact us at info@zwemreus.nl as long as the order has not yet been shipped.

Important to know:

Time limit: Cancellation is only possible if your order has not yet been processed for shipment. If the order is already in transit, you cannot cancel it; you must wait until you receive the package and then return it according to our returns policy.

Refund: After successful cancellation, the full amount will be refunded to the method the original payment was made.

If you have any problems canceling your order or if the order has already been shipped, please contact our customer service for further assistance.

At Zwemreus, we want you to be completely satisfied with your purchases. If you need to return an item, you can easily do so through your personal customer portal on our website, provided the product is returnable according to our terms and conditions.

Step-by-step return process:

1. Complete the return form on our website
2. Enter the reason for return: Indicate why you want to return the product. This helps us improve our services and products.
3. Confirm the return request: After filling in the required information, please submit the return request.
4. Pack the product: Make sure the product is properly packed in its original packaging.
5. Send the package: Take the package to a post office or designated drop-off point. Keep the proof of postage until your return has been processed.
6. Refund: Once we receive and inspect your return, we will process your refund as soon as possible. The refund will be issued to your original payment method.

Important information:

Please check the product-specific return policy before returning an item, as some items, such as hygiene products, may not be returnable .
You may be responsible for the return shipping costs, depending on the reason for the return. If you need assistance or have questions about the returns process, please contact our customer service at info@zwemreus.nl.

At Zwemreus, we understand how frustrating it can be when a product doesn’t function as expected. Our warranty policy is designed to protect our customers from defects in materials and workmanship. Below are the steps to determine if your situation is covered by our warranty:

Step-by-step process:

Check the warranty terms: Read the warranty terms that came with your product. These terms describe the length of the warranty period and what exactly is covered.

Assess the nature of the defect

Manufacturing defects: If the defect is due to a manufacturing defect, it is usually covered by the warranty.

Wear and tear: Damage due to normal wear and tear is generally not covered by the warranty.

Accident, abuse or improper use: Damage caused by accident, abuse or improper use (such as failure to follow maintenance instructions) is not covered by the warranty.

Collect evidence of the defect: Take photos or videos of the defect to support your claim.

Contact customer service: Submit a warranty claim via info@zwemreus.nl. Please include your proof of purchase and proof of the defect with your claim.

Pending review: Our team will review the evidence and determine whether the defect is covered by the warranty. We may request additional information or suggest returning the product to us for further inspection.

Warranty Claim Handling: If the defect is covered by the warranty, we will repair, replace, or refund the purchase price, as applicable.

Important information:

Warranty Period: The warranty period begins on the date of purchase and its length varies by product type.

Keep your proof of purchase: It is essential to keep your proof of purchase as this will be required to submit a warranty claim.

If you have any questions or need further assistance, please don’t hesitate to contact our customer service. We’re happy to help.